Terms and Conditions

WAIVER:

All participants must sign a liability waiver form prior to entering Hoopla Island.

Children under the age of 18 must have their parent or guardian sign in their place.

PHYSICAL LIMITATIONS:

The minimum age required is 6 years old with a minimum height of 1.1 meters (3’ 7”). Children ages 6-8 must be accompanied by a paying adult at a 2:1 ratio (minimum 16-year old).

All participants must know how to swim. This activity is designed for swimmers only.

Individuals subject to mobility limitations, pregnancy, prone to injury or recovering from an injury should not participate in the activity. Hoopla Island is not responsible for injuries occured as a result of these limitations. See waiver for details.

CODE OF CONDUCT

Lifejackets are mandatory. They are supplied to each participant with the price of admission. Individuals can wear their own as long as they are approved by the Hoopla Island staff.

All participants must play responsibly, to not injure themselves or others. No excessive rough-housing or cursing will be permitted.

Drugs and alcohol are strictly prohibited. Do not consume before entry. No individual found to be under the influence of drugs or alcohol will be allowed on the park.

No refunds will be given to individuals expelled from the park.

NO-SHOWS:

You must check-in at the kiosk at least 20 minutes ahead of your scheduled time to allow for payment, rule briefing, and life-jacket fitting. No additional time will be granted for those who enter the park after the session begins. For 1-hour sessions, you are considered a "no-show" if you don't arrive by the time your session starts. For 4-hour sessions, you are considered a "no-show" if you don't arrive 2 hours after your session has started. Unless we've received prior notice, we reserve the right to replace your spot with others waiting on standby.

 LOST OR STOLEN ITEMS

Watches, jewellery, keys, glasses, or any other accessory should be removed and stored prior to entry to avoid losing them. They may also be a safety hazard. Hoopla Island is not responsible for any lost (or stolen) personal items while on or visiting the park.

 CLOSURES DUE TO UNSAFE WEATHER:

The activity is weather-dependant, and we will be closed in the presence of lightning, thunder, strong winds, smoky conditions, and heavy rain. We will resume operations as soon as it is safe to do so (30 minutes after thunder and lightning occur).

Should we be closed for the day due to bad weather, you will be notified by email by 9AM for sessions starting at 11AM and 12:10PM on the same day, and by 11AM for all other sessions. Please check your emails for this notice prior to coming out. All deposits will be refunded or at least credited to your account should we close due to bad weather.

REPARATIONS:

Should we need to evacuate the park due to bad weather or injury, reparations will be made accordingly:

1-Hour Sessions:

  • Full refund within the first 10 minutes of activity.

  • 10-30 minutes: 1-hour voucher per participant.

  • 30-50 minutes: 1-hour voucher for every 2 participants.

  • 50-60 minutes: no reparations issued. Only 50 minutes of the 1-hour session is guaranteed.

4-Hour Sessions:

  • Full refund for the first 10 minutes of activity.

  • 10-60 minutes: 4-hour voucher per participant

  • 1-2 hours: 1-hour voucher per participant.

  • 2-4 hours: no reparations issued. Only 2 hours of the 4-hour session is guaranteed.

Participants are to collect their reparation only at the end of their 4-hour session, or unless the closure is confirmed for the duration of the session by the site supervisor.

 CANCELLATION POLICY

Deposits of 1 paid admission per booking is required (limit of 6 participants per booking). All deposits are refundable if bookings are cancelled or re-scheduled prior to 24 hours from the booked session. Deposits are non-refundable within this 24-hour period. Should a booking be cancelled on time, the deposit will be credited to the customer’s account to be used for a different day. Should credits remain unused, they will be refunded to the customer at the end of the current season.